Reimagining the customer experience with the power of AI
In a world driven by relentless technological advancement, adopting an AI-fueled, customer-centric approach is imperative for staying competitive in today's market. Check out this latest blog article from Microsoft for insights into how generative AI and Copilot are enabling companies to optimize operational efficiency, build long-term loyalty while increasing value at every touchpoint. Ready to accelerate and elevate your customer service operations across the board? Let help you launch into the AI-era with Copilot.
How does generative AI enhance customer service?
Generative AI enhances customer service by enabling support agents to deliver faster and more focused care. Research indicates that 67% of participants can spend more time with customers, while 64% report improved personalization in customer engagements. AI capabilities in tools like Microsoft Dynamics 365 Customer Service streamline workflows, reduce misroutes by 20%, and increase first call resolution by 31%, ultimately leading to improved customer satisfaction.
What impact does AI have on operational efficiency?
The integration of AI significantly boosts operational efficiency by automating routine tasks and streamlining processes. For instance, 79% of sales and customer service agents reported a reduction in administrative work due to AI tools. Additionally, AI helps in reducing average handle time for chat cases by 12% and increases the number of cases managed by support agents by 9%, allowing teams to focus on more strategic tasks.
How does AI improve customer loyalty?
AI improves customer loyalty by facilitating tailored interactions and ensuring timely access to relevant information. This personalization makes customers feel understood and valued, which fosters a stronger connection with the business. As a result, organizations see heightened customer satisfaction, with faster case handling processes and improved quality of interactions, ultimately leading to long-term loyalty.
Reimagining the customer experience with the power of AI
published by Swerve Limited
Swerve is a responsive, 100% Kiwi-owned technology business. We are headquartered in Auckland and service clients across New Zealand.
Our customers are diverse, from the engineering firms that build the infrastructure of the nation, to the Hobbiton team in Middle-earth that warm the hearts of countless international (and local) visitors.
No matter their business, each client enjoys big team capability, delivered with small team agility - and the simplicity of one responsive IT partner for everything.
We believe IT matters
Our purpose: To put people at the heart of technology, as we design, deliver, and support exceptional IT experiences that keep business humming.
Swerve was founded in 1999 and for over 25 years we've taken care of technology because we know IT matters.
IT matters because it powers the engine rooms of the Kiwi economy. Businesses like yours, that is.
IT matters because it protects IP, data, and the lifeblood of livelihoods in an age of sophisticated cyber crime. IT matters for productivity, for communication, for healthy communities, and for everything that keeps New Zealand humming in a digital world.
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