Copilot in Customer Service
This tour of Microsoft Dynamics 365 Customer Service walks you through the service experience of a true-to-life customer who benefits from the solution's transformative, AI-fueled capabilities. Take the tour to see for yourself how Dynamics 365 Customer Service enables your service teams to respond more effectively and effortlessly and personalize experiences. Learn about optimizing workflows, increasing resolution rates and using predictive insights to proactively address customer needs. When you're ready for a more expansive tour, contact your trusted guide and Microsoft partner, .
How does Microsoft Dynamics 365 enhance customer service?
Microsoft Dynamics 365 enhances customer service by empowering service representatives with generative AI and automation. Features include AI-driven insights for diagnosing and troubleshooting issues, sentiment analysis, real-time translations, and AI-recommended knowledge articles. Additionally, it offers AI-based routing to increase first-call resolution rates and enables collaboration through Microsoft Teams for quicker issue resolution.
What role does Copilot play in Dynamics 365 Customer Service?
Copilot acts as an AI companion for service representatives, helping them to resolve complex issues more quickly and efficiently. It saves time by assisting with diagnosing problems, drafting responses, and automating routine tasks. This allows representatives to focus more on building relationships with customers and delivering personalized service.
What benefits can organizations expect from using Dynamics 365 Customer Service?
Organizations can expect several benefits from implementing Dynamics 365 Customer Service, including improved service representative productivity, enhanced customer satisfaction, and reduced operational costs. The platform's capabilities allow for seamless management of customer requests across multiple channels, real-time insights into customer interactions, and the ability to detect emerging trends, all of which contribute to a more efficient service experience.
Copilot in Customer Service
published by Swerve Limited
Swerve is a responsive, 100% Kiwi-owned technology business. We are headquartered in Auckland and service clients across New Zealand.
Our customers are diverse, from the engineering firms that build the infrastructure of the nation, to the Hobbiton team in Middle-earth that warm the hearts of countless international (and local) visitors.
No matter their business, each client enjoys big team capability, delivered with small team agility - and the simplicity of one responsive IT partner for everything.
We believe IT matters
Our purpose: To put people at the heart of technology, as we design, deliver, and support exceptional IT experiences that keep business humming.
Swerve was founded in 1999 and for over 25 years we've taken care of technology because we know IT matters.
IT matters because it powers the engine rooms of the Kiwi economy. Businesses like yours, that is.
IT matters because it protects IP, data, and the lifeblood of livelihoods in an age of sophisticated cyber crime. IT matters for productivity, for communication, for healthy communities, and for everything that keeps New Zealand humming in a digital world.
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